Terms of Service

Welcome to Cadinci!

Cadinci is owned and operated by Cadinci (UK registered company). These terms and conditions govern your use of the website and services provided at:

www.cadinci.com

By accessing the Cadinci website and using the services, you agree to these terms and our Privacy Policy. If you do not accept these Terms, you must not use our website or services. In these Terms, “we,” “us,” and “our” refer to Cadinci, and “you” refers to users of our website and services.

Acceptance of Terms

This agreement sets forth legally binding terms for your use of the website and services. By continuing to use Cadinci, you agree to be bound by this agreement, including any updates or modifications posted. Please review this agreement regularly.

You represent and warrant that your use of the services complies with applicable laws and regulations. Cadinci reserves the right to refuse services to anyone and revoke access to the platform at its sole discretion.

Eligibility

You must be at least 18 years old to use the services. By using Cadinci, you confirm that you have the legal capacity to enter into binding agreements.
If you are under 18, you are prohibited from using the platform in any capacity.
By accessing or using the website, you represent and warrant that you meet the eligibility criteria.

Key Platform Policies

Marketplace Purpose

Cadinci is a service-based marketplace designed to connect sellers offering services with buyers seeking them. Listings must accurately reflect the services being offered.
Product-based listings, unrelated items, or listings that violate platform guidelines will be rejected.

Listing Approval

All listings are subject to review and approval by Cadinci before they go live. This review process ensures compliance with platform guidelines.
Approval may take up to 24 hours, and listings that do not meet the platform’s standards will be rejected or require revision.

Creating Listings, Requests, and Profiles

Seller Liability: Sellers are fully responsible for the accuracy, legality, and content of their listings. Cadinci does not verify or validate the content of listings or the services offered by sellers.
Service Quality: Sellers must deliver work as described in their listing and in accordance with the agreement with the buyer.
Refunds and Fees: If a refund is issued to the buyer due to the seller’s fault, the seller will not be reimbursed the 16% commission +£0.50 fee.

Refund Policy

Refunds to buyers are processed at Cadinci’s sole discretion following an investigation.
If the seller is deemed not at fault for the issue leading to the refund, Cadinci will refund the 16% commission fee to the seller.
If the seller is found at fault, they forfeit the commission fee.
Cadinci reserves the right to determine fault based on the evidence provided by both parties during the dispute resolution process. All decisions are final.

Commission Fee

Cadinci charges a 15% commission fee to the seller based on the total order value of each transaction.
This fee is deducted automatically from the seller’s earnings and is non-refundable unless the refund investigation deems the seller not at fault.

Seller Payouts

Sellers can only request payouts once their account balance reaches £100.
Payouts are processed on the last working day of each month.
Sellers must ensure their payment details are accurate. Cadinci is not responsible for delays or failed payments due to incorrect information.

Changes to Listings

Sellers may update their listings; however, significant changes that alter the nature of the service offered may require reapproval by Cadinci.
Cadinci reserves the right to review, modify, or reject updates to listings to ensure compliance with platform guidelines.

Prohibited Conduct

Users must not:

Post illegal, misleading, infringing, or inappropriate content in listings or profiles.
Circumvent the platform, such as taking transactions or communications off the platform to avoid fees. Users found engaging in this behaviour will have their accounts permanently banned.
Use the platform for activities that violate any applicable laws or regulations.
Engage in abusive, offensive, or harassing behaviour towards other users, including buyers, sellers, or Cadinci staff.
Attempt to hack, disrupt, or otherwise interfere with the operation of the platform or its associated systems.
Use automated tools, bots, or other methods to manipulate the platform, including ratings, reviews, or rankings.

User Content

Users retain ownership of the content they upload but grant Cadincie a non-exclusive, royalty-free license to display, store, and distribute content as part of platform operations. Cadinci is not liable for user-generated content.

Communication and Etiquette

All communication between buyers and sellers must occur through the Cadinci platform.
Users are required to use respectful and professional language at all times. Abusive or inappropriate behaviour may result in account suspension or termination.

Taxes and Compliance

Sellers are solely responsible for determining and paying any taxes applicable to the services they provide, including VAT, income tax, or other relevant taxes.
Cadinci does not provide tax advice and is not responsible for collecting or remitting any taxes on behalf of users.

Support and Queries

Users may contact Cadinci support at info@cadinci.com.
Our target response time for support queries is 24 hours. However, response times may vary depending on query volume.

Dispute Resolution

Mediation: Cadinci will mediate disputes between buyers and sellers in good faith. Both parties must provide evidence to support their claims. The platform will make a final decision based on the evidence submitted, but the resolution is not guaranteed to satisfy both parties.
Escalation: If disputes cannot be resolved through internal mediation, parties may escalate the issue to an independent arbitration service at their own expense. Cadinci is not obligated to participate in third-party arbitration.
Refunds: In cases where a refund is required and deemed the seller’s fault, the seller will not be reimbursed for the 16% commission fee.

Beta Service Disclaimer

Cadinci is currently operating as a beta service. Users may experience changes to functionality, features, and processes during this period. By using the platform, you acknowledge that certain features may be incomplete or subject to updates. Feedback from users during this phase is encouraged to help improve the platform.

Limitation of Liability

Cadinci provides the platform “as is” without warranties of any kind.
We are not liable for:
- Content accuracy, legality, or the results of transactions.
- Financial losses, damages, or disputes between users.
- Actions or omissions of users, including sellers’ services.
- Loss of data or service interruptions.

Indemnification

You agree to indemnify, defend, and hold harmless Cadinci, its officers, directors, employees, and affiliates from and against all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

Your use of the platform.
Your breach of these terms.
Any claim by a third party related to your content or actions on the platform.

Force Majeure

Cadinci is not liable for delays, interruptions, or failures in service caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, cyberattacks, or technical failures.

User Ratings and Reviews

Buyers may leave reviews and ratings for sellers after transactions.
Cadinci does not verify the accuracy of reviews and is not responsible for any disputes arising from them.
Sellers may not manipulate reviews, including posting fake reviews or soliciting biased feedback.

Refunds and Chargebacks

Buyers may request refunds only in cases where the service provided does not meet the agreed terms or quality standards.
If a chargeback occurs, Cadinci will investigate the issue. Sellers are responsible for providing evidence of fulfilment.
Cadinci reserves the right to deduct chargebacks from the seller’s earnings, including the 16% commission fee.

Platform Monitoring

Cadinci reserves the right to monitor user activity and communications on the platform to ensure compliance with these terms. Users consent to such monitoring as part of their use of the platform. Violations may result in account suspension, bans, or legal action.

Payment Processing

Payments are processed through third-party payment gateways. Cadinci is not responsible for delays, errors, or fees imposed by these providers.
Sellers must ensure their payment details are accurate.
Cadinci may withhold payments in cases of disputes or suspected fraud.

Account Termination

Cadinci reserves the right to suspend or terminate accounts for violations of these terms, including but not limited to:

Fraudulent behaviour.
Taking transactions off-platform.
Repeated disputes or user complaints.

Upon termination, users forfeit access to their account data, and Cadinci is not obligated to restore it.

Forum Rules and User Conduct

1. Forum Participation

By participating in the Cadinci Forum, you agree to abide by these terms and conditions, as well as any additional guidelines or rules set forth within the forum itself.
You are solely responsible for the content you post, including text, images, links, and any other media.

2. Prohibited Conduct

You agree not to post or share any content that is abusive, defamatory, obscene, offensive, discriminatory, or otherwise violates the rights of other users.
Spamming, advertising unrelated products or services, and engaging in fraudulent or misleading behavior are strictly prohibited.
Any attempt to disrupt the forum’s functionality, compromise user security, or impersonate other users will result in immediate suspension or termination of your account.

3. Content Ownership and Licensing

By posting content in the Cadinci Forum, you grant Cadinci a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute your content for the purposes of operating the forum.
You affirm that any content you post is your own, or you have the necessary rights and permissions to share it.

4. Moderation and Enforcement

Cadinci reserves the right to moderate forum content at its discretion, including editing, removing, or refusing to publish any content that violates these terms.
Users who violate these rules may receive warnings, temporary suspensions, or permanent bans, depending on the severity of the violation.
Cadinci’s decisions regarding moderation are final and not subject to appeal.

5. Reporting Violations

If you believe another user has violated these forum rules, please report the offending content using the forum’s reporting tools or contact our support team directly.

Modification of Terms

Cadinci reserves the right to update these terms at any time. Continued use of the platform constitutes acceptance of the updated terms.

Governing Law

These terms are governed by UK law. Users agree to the exclusive jurisdiction of UK courts.

Contact Information

For questions or concerns about these terms or for support, contact Cadinci at info@cadinci.com.